Module 6 on Rights and Obligations in Digital Markets
Consumer Law Ready is a specialist training programme for SMEs, helping SMEs understand and
comply with the latest European and national consumer laws.
The 6th module will introduce you to the world of rights and obligations in the digital marketplace.
Here, you will learn everything you need to know about operating in digital markets.
What can I expect to learn from this training module?
Digital markets, such as online marketplaces and search engines, play a central role in today’s economy. This module explains your rights and obligations when using such platforms. Among other things, you will learn:
Which rules must platforms follow when you sell goods and services through them?
What to pay attention to in the terms and conditions?
What happens if the platform suspends or terminates your account?
What are your rights concerning ranking, data access, and pricing?
What “gatekeepers” are and what they must do under the new EU rules?
Where to go if there’s a dispute with a platform?
This sounds like quite a bit of work, but don’t get stressed – we will provide practical examples to make your life easier.
This sounds like quite a bit of work, but don’t get stressed – we will provide practical examples to make your life easier.
Some finger-food information before you are getting started
What should I look for in a platform’s terms and conditions?
Make sure that the T&Cs are easy to access and written in clear language. They should also be available before you sign up. They should include important details such as how rankings work, how to terminate the contract, and what happens to your data.
Can a platform change its terms and conditions?
Yes, but they must notify you at least 15 days in advance. If the changes are complex and require technical updates from you, the notice period must be longer.
What should I do if my account is restricted or suspended?
The platform must explain why and provide a statement of reasons via durable medium, such as email. For termination, notice must be given at least 30 days in advance, unless there is a legal or safety issue.
How can I terminate my contract with the platform?
The T&Cs of platforms must explain how you can do this, and the process must be fair and transparent.
What rights do I have regarding my data?
You have the right to be informed about what data is collected, who can access it, and under what
conditions. Platforms must also explain what happens to your data when your account is terminated.
Can platforms prevent me from offering better prices elsewhere?
Generally not, and gatekeepers certainly cannot. Any restrictions must be clearly explained in the T&Cs.
How do rankings work?
Platforms must explain the main parameters used to rank search results, as well as how these parameters are weighted. If payment influences the ranking, this must be disclosed.
Who are gatekeepers, and why do they matter?
Gatekeepers are large platforms such as Amazon, Meta and Apple that have special responsibilities. They cannot favour themselves, must allow fair competition, and must give users more control over their data and pricing.
Don’t wait any longer and have a look at the module to improve your customer service and increase consumer trust in your business! For more material or to register for a training course in your country, visit the website www.consumerlawready.eu
