Learn and test you knowledge

Online resources

Welcome to online resources! This is where you will find the reading material going into detail about what you can and can't do, in your country or in the case of cross-border sales, etc.

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Precontractual information requirements

What information do you need to provide to the consumer before selling a product or service? Learn more! 

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Right of withdrawal

Can the consumer send you back a product after having bought and received it? What are the conditions? Learn more about the right of withdrawal!

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Consumer rights and guarantees

What are your obligations as the trader if the product you sold stops working? Read here to know everything about consumer rights and guarantees.

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Unfair commercial practices and contract terms

What practices are you are not allowed to use to advertise your products or services? What contract terms can you not use? Learn more about unfair commercial practices and unfair contract terms!

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Alternative Dispute Resolution (ADR) and Online Dispute Resolution (ODR)

If your have a disagreement with a customer, is there something you can do instead of going to the Court? Read here to know everything about ADR and ODR!

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Consumer Law Ready in practice: Questions and answers

Your questions on Consumer Law Ready

If you have any questions about the project Consumer Law Ready, Click here

Do the e-test and get your certificate