We ask for your consent to install cookies. If you agree, we only install those cookies which are strictly necessary for the correct functioning of our website.
We also use the services of third parties to analyse the use of our website and to monitor when, where and how people access information so that we can adapt the site to better suit our users' needs. For this service, we use PIWIK as it fully respects your privacy. For example, it anonymises your IP by removing its last octet, so we will never know your full IP address.
Cookies we use
Session cookie: This cookie remembers the information you have been searching for on our website. It is deleted as soon as you close your browser.
Cookie banner: This cookie is used to remember your choice when you land on our website for the first time and you decide whether or not to accept our cookies.
Analytics cookie: We use PIWIK to monitor and analyse traffic on our website. PIWIK will collect usage statistics such as the number of page visits, documents downloaded etc. and provides us with aggregate numbers. Any IP addresses collected have the last octet removed and we will therefore never know your exact IP. This cookie is very important for us to evaluate the correct functioning of our website and is therefore always installed by default. Further information on how PIWIK respects your privacy can be found here.
Social media: Normally, social media buttons install cookies on your website. We do not use any third party social media plugins and therefore no cookies are installed. However, our website offers the possibility to share content with the most common social media platforms.
Only when you decide to share a piece of content with a platform, our website will link you to that platform. Be advised that when you share this social media you are bound by the terms and conditions as well as the privacy policies of each social media platform.
Right of access - You have the right to have access to the personal data we hold about you and to obtain a copy
Right to rectification – You have the right to obtain the rectification of the personal data we have about you if it is inaccurate.
Right to erasure – You have the right to obtain the erasure of the personal data we have about you
Right to restriction of processing – If you believe the personal data we have is not accurate or that we are not using it lawfully but do not want to simply ask that we delete it straight away, you have the right to ask us to stop using the data while we sort out the problems.
Right to data portability – You have the right to receive your data in a commonly used format, so you can take it somewhere else if you wish.
Right to object – You have the right to object to the use of your data for marketing purposes at any time.
Right to lodge a complaint – If you believe your rights are not being respected and your data is being used lawfully, you have the right to lodge a complaint with your national Data Protection Authority.
Updates & contact
Changes to our Policy
How to contact us
If you have any questions, complaints or queries with regards to how we use your information, we encourage you to contact us and we will do our best to resolve it. If you want to exercise any of your rights listed above, please send do not hesitate to us your request. You can send your requests, questions, complaints or queries to firstname.lastname@example.org.
Our contact details:
BEUC – The European Consumer Organisation
Rue d’Arlon 80
Tel: +32 2 743 15 90
Fax: +32 2 740 28 02