This is part 2 of a 2 part workshop, this session will look at modules 4-5 including:
Unfair commercial practices and contractual terms
Alternative and Online Dispute Resolution (ADR) (ODR)

This is the second of two half-day sessions to equip participants with knowledge & skills

This is part 1 of a 2 part workshop, this session will look at modules 1-3 including:
Precontractual Requirements
The rights of withdrawal
Consumer rights and guarantees

This is the first of two half-day sessions to equip participants with the knowledge and skills required.

This online course will be highly interactive where each module will involve group discussions, breakout sessions in smaller groups and a quiz to test your knowledge which will be anonymous to avoid any embarrassment. Five modules will be covered on the day.

Become a trainer
👥Join our team of Consumer Law Ready Trainers! The programme will equip Consumer Experts like you with the knowledge and skills to train SMEs in many aspects of consumer law. Training material is available in 22 languages.

This full-day training workshop will guide you through the 5 modules of Consumer Law to equip you in your role of adhering to the law and to enable you to reduce and manage consumer complaints efficiently.

This full day training workshop will guide you through the 5 modules of Consumer Law to equip you in your role of adhering to the law and to enable you to reduce and manage consumer complaints efficiently.

Trainers and Traders in Retail can attend this fully funded training course. Consumer Law is a European project. If you are in retail, online selling, own an online store, thinking of opening an online store or looking to become an approved consumer law trainer.

Consumer Law is an area you will need to be familiar with if you are in retail, online selling, own an online store, thinking of opening an online store or looking to become an approved consumer law trainer. A certificate of competence presented on completion of this course.

Is everyone who buys from me a consumer?

EU consumer law requirements apply to you whenever
you offer your products (goods, services, digital
content) to a “consumer” in any EU country. The consumer is any natural person who buys a product from you for personal use.

If you are a startup, micro, small or medium-sized business, or you are an advisor to SMEs, then this course is for you? If you advise SMEs or are a service provider to SMEs then this course is also for you.