Become a trainer
👥Join our team of Consumer Law Ready Trainers! The programme will equip Consumer Experts like you with the knowledge and skills to train SMEs in many aspects of consumer law. Training material is available in 22 languages.

This full-day training workshop will guide you through the 5 modules of Consumer Law to equip you in your role of adhering to the law and to enable you to reduce and manage consumer complaints efficiently.

This full day training workshop will guide you through the 5 modules of Consumer Law to equip you in your role of adhering to the law and to enable you to reduce and manage consumer complaints efficiently.

Trainers and Traders in Retail can attend this fully funded training course. Consumer Law is a European project. If you are in retail, online selling, own an online store, thinking of opening an online store or looking to become an approved consumer law trainer.

Consumer Law is an area you will need to be familiar with if you are in retail, online selling, own an online store, thinking of opening an online store or looking to become an approved consumer law trainer. A certificate of competence presented on completion of this course.

Is everyone who buys from me a consumer?

EU consumer law requirements apply to you whenever
you offer your products (goods, services, digital
content) to a “consumer” in any EU country. The consumer is any natural person who buys a product from you for personal use.

If you are a startup, micro, small or medium-sized business, or you are an advisor to SMEs, then this course is for you? If you advise SMEs or are a service provider to SMEs then this course is also for you.

“Consumer Law Ready” is a specialist EU consumer law training programme designed for SME’s who deal with consumers through any means (i.e. online, in person, over the phone etc).

Business Owners can now avail of consumer rights training where you will have the opportunity of learning about the consumer protection act and how it applies to their business.

There are five modules covering consumer rights and what the rights and responsibilities are.

This session will address the essential elements that all business owners are required by law to have in place.

EU Consumer Law have stated that it is a requirement for all businesses to inform consumers of their legal rights when they are doing business with the trader.